Comment auto-reply for a funnel — one for all funnels, keywords sync on their own
How to connect an existing comment auto-reply to an Instagram funnel and why you no longer need to copy keywords into it.
An auto-reply is a public reply under the post to anyone who comments a keyword: "Sent you a DM ✅". The funnel itself messages the person privately; the auto-reply shows everyone under the post that the message went out.
One auto-reply for all funnels#
An account usually uses the same auto-reply for every funnel. So you don't need a new one per funnel — just connect the one you have.
- Open the funnel in the builder.
- Tap Connect auto-reply in the header.
- The window lists this Instagram account's auto-replies — tap Connect next to the one you want. Or Create a new auto-reply: it saves, connects to the funnel right away and brings you back to the builder.
The button turns green — Auto-reply connected. If the connected auto-reply is paused, the button is yellow and the window has a Turn on button.
💡 On a phone the button is shortened to "Auto-reply": the icon and colour show whether it's connected.
No need to copy keywords#
The auto-reply answers the keywords of every connected funnel, matched the same way the funnel matches them: exact match or contains. Change or add a keyword in the funnel's Triggers and the auto-reply answers the new one; remove it and it stops. Nothing to type into the auto-reply itself.
The auto-reply can keep its own keywords too — it answers those as well. And once at least one funnel is connected, you can save the auto-reply with no keywords of its own.
The auto-reply form has a Funnels section: which funnels are connected and which of their keywords it answers. You can disconnect a funnel there.
Connect new funnels automatically#
The auto-reply form has a Connect new funnels of this account automatically switch in the Funnels section. Turn it on and every new funnel of this Instagram account connects to this auto-reply by itself — including a funnel imported from BotHelp and one whose account you pick after creating it.
⚠️ Only one auto-reply per account can have this switch on: turn it on for another one and the previous one loses it. A funnel that already has an auto-reply chosen by hand is left alone.
AI picks the auto-reply by meaning#
The Comment auto-replies tab has an AI picks the auto-reply by meaning switch — per Instagram account, off by default.
When it's on, the AI reads each comment and picks the right auto-reply even if the comment has no keyword. For example, "can these hoods go over a grill?" gets the grill auto-reply even though none of its keywords are in the comment.
How it decides:
- An auto-reply fits — the public reply is sent as usual. Only auto-replies in the comment's language are considered.
- A complaint, negative review or request for a person — no public reply and no keyword DM; you get a Telegram notification instead (same recipients as the AI agent handoff, or you personally if none are set). It's better to answer such a person yourself.
- Not sure — stays quiet.
- Trolling, mockery, provocation or spam — no reply, and the person gets the "спам" (spam) tag. With that tag nothing reaches them any more: no comment replies, DMs, funnels, AI agent or follow-ups. Complaints, criticism and technical objections aren't spam. You can remove the tag in the contact card.
- A comment with a funnel keyword works by keywords as before: the person gets the DM and the linked auto-reply. The AI only checks whether it's a complaint.
Cost: 1 credit per 15 comments the AI handles (1 per 8 if you have a huge set of auto-replies — over 50,000 characters). If credits run out, or the AI doesn't answer within 4 seconds or fails, auto-replies work by keywords as without it. You'll get a message about running out of credits once a day.
Below the switch, Recent AI decisions shows each comment, what the AI picked and why, and whether the reply was sent.
Several auto-replies for one comment#
Each comment gets one public reply at most, even if several auto-replies match. If you already replied under the comment yourself — in the Instagram app or any other way from your account — no auto-reply is sent to it.
To make sure the right auto-reply answers, each one has an Exclusions and priority block:
- Exclusion words. If a comment contains one of them, this auto-reply stays quiet even when a keyword matched. Example: a pricing reply catches "price" and excludes "don't recommend", "broke", "complaint" — so a review like "expensive, and it broke after a month" doesn't get a price list in reply.
- Priority. If a comment fits several auto-replies, the one with the higher priority answers. Give complaints and requests for a person a higher priority than pricing and info replies.
⚠️ "Contains" mode catches a word anywhere in the comment, including reviews and complaints. Add exclusions for common words like "price".
When the auto-reply won't answer a funnel's keywords#
- The funnel is off. Otherwise the post would say "Sent you a DM" while no message arrives. Turn the funnel on and its keywords work again.
- The funnel doesn't start from comments (for example, only from direct messages) — the connect window warns you.
- The funnel has no keywords — nothing to answer, and the window tells you so.
⚠️ You can only connect an auto-reply from the same Instagram account. If the funnel has no account yet, pick one first.
⚠️ A funnel has one auto-reply. Connect another one and the previous one is disconnected from this funnel automatically.