What happens if your plan payment fails

How Craft warns you about a failed payment, what gets switched off and how to get it all back.

Updated: October 14, 2026

If your plan renewal can't be charged — not enough money on the card, the bank declined the payment or the card has expired — Craft doesn't switch your funnels off right away. Your plan keeps working as usual, and we warn you in three places at once:

by email to your account address;
with a banner at the top of the app and in the notifications bell;
in Telegram, if your account is linked to Telegram.

When there's one day left before the switch-off, you'll get one more reminder.

How to prevent the switch-off#

Open Pricing and pay for your plan. As soon as the payment goes through, everything keeps running on its own: you don't need to turn anything back on, and the banner disappears.

If you're sure there's money on the card, check whether your bank blocks online payments or subscriptions, or pay with another card.

What gets switched off#

If the payment never goes through, your account moves to the free plan:

your account, data, funnels and subscribers stay — nothing is deleted;
the free plan includes one connected account — a bot or an Instagram account. The one that keeps working is the account where funnels started most often over the last month. Funnels on the other accounts stop replying to people;
the free plan limits apply.

You can pick which account keeps working on the Accounts page.

Paid for your plan after the switch-off? Paused accounts turn back on automatically.

You paid via SBP#

When you pay via SBP, your plan usually renews automatically, just like with a card. Occasionally, though, the bank doesn't pass on permission for future charges, and auto-renewal isn't set up.

In that case, a "Turn on auto-renewal" banner appears on the Pricing page. Click Link a card: we'll charge 1 ₽ to check the card and refund it right away, and the next payment will be taken from the card on the day your paid period ends. Your plan, period and price stay the same.

If you don't link a card, we'll remind you by email, in the notification bell and in Telegram 3 days before your paid period ends.

It works the same way: we'll let you know that your gift plan has ended and your funnels will be switched off soon. To prevent that, just get a plan.

You cancelled the subscription or got a refund#

You cancelled the subscription — your plan works until the end of the paid period. On that day the account moves to the free plan with no extra time.
You got a refund for the plan — the account moves to the free plan right away.

In both cases you'll get a message saying which accounts keep working and which are paused.

The email didn't arrive#

Check your Spam folder and mark the email from Craft as "Not spam" — future emails will then land in your inbox.